Introduction


novoville software belongs in the category of eGovernment services. It is an integrated information system in which registered users, verified via their mobile phone, send information electronically to a server. This information includes geolocation data, photographs and alphanumeric data (text). The server collects this data and safely maintains them. Access is granted to certified personnel of public authorities (municipalities/Local Governments) that are authenticated users and have accepted the Terms of use as part of contracts required by the company.

Specific information subsystem (management system) provides online access through the internet in the data store server.

Privacy Policy


The purpose of novoville Privacy Policy is to describe the management of this website and web applications for portable devices (mobile applications) under the trade name “novoville” owned by NOVOVILLE LIMITED (The Company) regarding the storage and processing of personal data of website and applications for portable devices users. The company guarantees the confidentiality and security of the users’ personal data in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

Data Site


During this website’s and mobile applications normal operation, the software used for the proper operation of novoville systems and subsystems collects data on the following: browser type, operating system, originating IP from which they entered on this site, information on the pages visited by a user within this website and application, access time, time navigation and navigation language. This data is collected anonymously in order to improve the quality and usability of the service and the generation of statistical information concerning the use of this service.

Location data


With the consent of the user, novoville (web and mobile applications) may process data for geographic location with a non-contiguous manner to provide the services requested by the user.

Data Security


The Company strictly protects the security of personal data and the preferences of data subjects for their intended use. It uses modern technology and industry standards for the confidentiality and accuracy of information provided. For the protection of personal data secure-servers with industry standard encryption SSL 128 bit key are used. However, the Internet is not a secure medium, so that the Company can not guarantee that the information submitted to it shall be free from unauthorized third party interference.

Data Processing Rules


Data processing is performed through automated means (ie using electronic procedures) and / or manually (ie in writing) for the time required to achieve the purposes for which the data were collected and in accordance with current legislation on personal data.

Using Data from the Municipalities/Local Governments


The Municipality according to the contract signed with the Company, is authorized, in accordance with accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC , to make the statistical processing of data that will be collected from the users of mobile applications that register reports in its spatial framework and responsibility. The collection and processing of data on the part of the Municipality is committed to respect the right to protection of personal data and the privacy of individuals in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

Explicitly prohibited are the downloading, storing, transferring, sending and playback of audiovisual messages or documents that contain sensitive personal data in accordance with the provisions of the legislation on the protection of individuals from the processing of personal data.

Policy & Terms Changes


These Terms govern the methods for the processing of personal data supplied by users / visitors when navigating in our website and applications for portable devices. These methods may need to be amended as a result of new legislation entering into force or after examination and updating of user services. Therefore, the conditions may change over time and we encourage visitors to periodically consult this page.

Acceptance Statement of Terms of Use of novoville Software


The novoville end user gives his consent to the above Terms of use and specifically agrees to:

  • His use of novoville is performed in order to send data concerning issues encountered in the area of the municipality’s jurisdiction.

He knows how the Municipality/Local Government is permitted, under accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC

  • to make the statistical analysis of data collected always with respect to the protection of personal data and privacy of individuals.
  • The photographing, categorizing, commenting and sending of coordinates from him will be performed taking into account the right to protect personal data and their disclosure.
  • Authorized municipal personnel to contact directly the user in case further information or clarifications required in relation to issues reported by the user to the municipal administration
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