Novoville
Facilitate citizen-centric interactions
Novoville is a citizen engagement platform that bridges the gap between citizens and their local authorities. We transform the delivery of public services making them more efficient, participatory, transparent and inclusive.
e-Frontdesk
Allow citizens to submit requests and find answers quickly through a smart knowledge base and FAQ agent. Manage all reports and forms efficiently, improving customer satisfaction.
Smart Mobility, Parking & Permits
Integrate data from all modes of transport & IoT sensors to create a mobility ecosystem. Manage all your parking and permit operations in a single system, improving enforcement and traffic conditions in the city.
Consult & Communicate
Talk and listen to thousands of citizens through our suite of communication tools: online consultations and surveys, instant messaging, campaign and reputation management.
Support Vulnerable People & Volunteers
Help the most vulnerable people in your community by providing them and your local volunteering force with a seamless communication solution. Our app was selected by NHSx through the TechForce19 challenge.
Transform your council in weeks
Our out-of-the box, modular technology integrates with existing systems and is fully GDPR compliant. It is offered as a cloud-based solution, diminishing implementation time and maintenance costs. Novoville guarantees reliable service and the highest security and privacy compliance standards. Manage requests and resources in one place, automate processes, and get real-time visibility of organisational performance through an intuitive dashboard.
Solutions
powered by Novoville
Why choose Novoville
8 out of 10 citizens would use a mobile app to report issues they come across in the city.
Allow users to choose their preferred communication channel.
Give feedback automatically for every request.
Customise services by creating bespoke forms and transaction portals.
Use the power of chat interfaces to create consultations and engage with communities. Allow citizens to express their views straight from their smartphones, web apps and social media
Reduce call and visit handling costs by automating citizen services, such as issue reporting, feedback, bill payments, FAQs and surveys.
Boost citizen re-engagement and satisfaction rates at the same time.
Improve efficiency by automating processes, eg. request routing, request assignment and request feedback.
Access our powerful, user-friendly CRM 24/7 to make sure no request remains unanswered.
Provide citizens with an interactive Frequently Asked Questions portal to reduce calls and frustration.
Reach a vast number of citizens instantly, through personalised push notifications, text messages, emails and social media.
Create a campaign, choose your target audience and preferred social networks, and we do the rest for you. Telling people who you are or what you do has never been easier.
Use our Reputation Management module to get daily reports about everything that is being discussed about you on social media and news sites.
Choose the metrics that matter the most to you, get custom reports, insights and data visualisations on your dashboard.
Evaluate service performance and citizen satisfaction, define priorities, and plan accordingly.
Get a real-time snapshot of your city with reports, services, requests, data-enhanced city maps and survey results all in one place.
Novoville integrates with existing or legacy systems to give you a rich picture of your city in one system.
Our Software-as-a-Service (SaaS) delivery model means deployment is quick, easy and scalable, without the need for hardware and software
Novoville cities
are performing better
Interaction between local governments and citizens becomes immediate, efficient and cost-effective.
Boost performance
Increase engagement
Reduce costs
Awards
What our customers say
We wanted residents to work with us on a new Local Plan to ensure Watford continues to be a vibrant and thriving place. The interactive online chat by Novoville helped make sure that local people were in charge of the change that was happening in our town. Taking part in this meant that you could have your say on the future of Watford.
We are really happy to be engaging residents through this new approach. The more people who give their views, the better we can collectively improve services.
We keep a database of specific concerns that people write, phone or email us about, but what we want is a well-informed understanding of the bigger picture when it comes to people's perception of road safety in the island. Novoville is a good tool for obtaining this qualitative data and I hope that the public will use it to let us know their views.
Edinburgh has around 170,000 tenement flats and other shared buildings with multiple owners. Many of these buildings are still in need of urgent repair. This app will make it much easier for owners to engage and take responsibility for this.
The parking solution we created with Novoville ticks all the boxes for commuters in the West Midlands. Users can park their car in seconds across the region, skipping the queue at the self-service kiosk and gradually removing the need for one. The dashboard allows us to monitor parking and financial operations effectively, and most importantly seamlessly roll out our services to more car parks as demand increases.
YCC started working with Novoville to develop a volunteer app back in May 2020 in the height of the first lockdown. Despite our short resources as a local charity, we were able to create a telephone befriending service as part of our covid response work across the Kirklees Area. Novoville supported us throughout and developed an app that has become incremental to the service. The app has saved us staff hours and enabled volunteers to log calls/concerns 24/7. We hope to be able to continue our journey with Novoville to support some of our other services at YCC.Over 80 local authorities and 3 million citizens already have access to Novoville to improve the places they live in
Insights
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Recent Insights
UK Survey: Bridging the gap between digital citizens & local authorities
What are citizens' perceptions about the services their local government provides? Our report discusses the results of the national survey, and explores the ways in which digitisation of local services can pave the path to improving citizen satisfaction and engagement.
Guernsey utilises Novoville chatbots to consult with citizens about road safety
Read our customer case study to discover how the States of Guernsey gained more traction, cut down costs and achieved higher citizen re-engagement by conducting their consultation on road safety using Novoville chatbots.
How the City of Athens became more efficient and citizen-centric with Novoville
Read our customer case study to find out how the City of Athens improved communication with citizens, boosted efficiency, and reduced costs and call centre volume within the first 5 months of using the Novoville platform.
From problem-solving to civic engagement
Rapid technological development puts pressure on governments to modernise services and improve citizen satisfaction. Our whitepaper explores how local government in the UK can become more responsive to digital citizens, without creating additional cost burdens.
Using digital methods to improve citizen engagement in local government
Get the insights from the roundtable discussion at Future Cities Catapult, London, on the approach councils need to take for digital customer service design. See how you can design and deliver services in a way that empowers citizens while minimising risks.
Over 80 local authorities and 3 million citizens already have access to Novoville to improve the places they live in