Terms and Conditions

Novoville software belongs in the category of eGovernment services. It is an integrated information system in which registered users, verified via their mobile phone, send information electronically to a server. This information includes geolocation data, photographs and alphanumeric data (text). The server collects this data and safely maintains them. Access is granted to certified personnel of public authorities (municipalities/Local Governments) that are authenticated users and have accepted the Terms of use as part of contracts required by the company.

Specific information subsystem (management system) provides online access through the internet in the data store server.

Privacy Policy
You can find our Privacy Policy at www.novoville.com/privacy-policy

Data Security
The Company strictly protects the security of personal data and the preferences of data subjects for their intended use. It uses modern technology and industry standards for the confidentiality and accuracy of the information provided. For the protection of personal data secure-servers with industry standard encryption SSL 128 bit key are used. However, the Internet is not a secure medium, so that the Company can not guarantee that the information submitted to it shall be free from unauthorised third party interference.

Policy and Terms Changes
These Terms govern the methods for the processing of personal data supplied by users / visitors when navigating in our website and applications for portable devices. These methods may need to be amended as a result of new legislation entering into force or after examination and updating of user services. Therefore, the conditions may change over time and we encourage visitors to periodically consult this page.

Acceptance Statement of Terms of Use of Novoville Software
The user of the Novoville service agrees to the above terms of use and in particular agrees:
A. That he uses the Novoville service to send data on the management of problems and issues of competence of the Local Authorities (Municipalities, Regions, etc.) to the spatial responsibility of which the aforementioned issues belong.
B. Knowing that certified Local Government staff are permitted under the Privacy Policy to have access to specific data they collect while respecting the right to protection of personal data and the privacy of natural persons as defined by the General Data Protection Regulation (GDPR).
C. Photographing, categorising, commenting and sending coordinates on his behalf will be done taking into account the right to the protection of personal data and the need to ensure the processing of as little personal data as possible.
D. Allowing the certified staff of the Local Authorities to whom they send the report their communication if additional information or clarifications are required to facilitate the resolution or routing of the issue.

Terms and conditions for chatbot consultations

Introduction
Novoville is using technology by its partner Apptivism to provide a Facebook Messenger chat experience. When you speak to us over Facebook Messenger, the contents of your message – and some of the information Facebook makes available about you – will be processed by Apptivism so that they can deliver this service. The following policy describes how they will use this data.

Privacy Policy
Novoville (« We ») are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting Novoville.com (our site), or by submitting information, interacting or messaging any one of the chatbots that we operate (our chatbots), you are accepting and consenting to the practices described in this policy.

For this document, we define chatbots as a service providing an online form, an online conversation platform, or messages via such a form or platform.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Novoville of 35 Grafton Way, London, W1T 5DB (registered in the UK with Companies House number: 10313940).

Our nominated representative for the purpose of the Act is Iraklis Bourantas of Novoville.

Information we collect from you
We will collect and process the following data about you: Information you give us. This is information about you that you give us by filling in forms on our site (of the domain Novoville.com (our site)), or by entering information into any the chatbots that we operate (either on behalf of others, or not; (our chatbots)), or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, send or select messages to be sent to our chatbots and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our site, or interactions with our chatbots, we will automatically collect the following information when available: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit and interaction, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page and message response times, download errors, length of visits to certain pages and durations and timings of messages, page interaction information (such as scrolling, clicks, and mouse-overs), the methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. This is information we receive about you if you use any of the other chatbots or websites that we operate or the other services we provide; it also includes information we receive about you from other services through which our chatbots and website services are provided (e.g. Facebook and Facebook Messenger). Our website may use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Uses made of the information
We use information held about you in the following ways:
Information you give to us, information we collect about you, and information we receive from other sources will be combined. We will use this information for the following purposes (depending on the types of information we receive and collect): to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us; to carry out our obligations arising from any contracts entered into between us and Novoville (e.g. agreements affecting our provision of our site and our chatbots and content); as well as to provide data products to Novoville (e.g. analysis of responses to surveys). This includes sharing your data with Novoville; to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer; to administer our site and our chatbots and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site and our chatbots to ensure that content is presented in the most effective manner for you and for your computer; as part of our efforts to keep our site and our chatbots safe and secure.

Disclosure of your information
You agree that we have the right to share your personal information with: Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as signed in section 1159 of the UK Companies Act 2006. Selected third parties including: business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you;analytics and search engine providers that assist us in the improvement and optimisation of our site;

We will disclose your personal information to third parties:
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of Novoville, our customers, or others.

Where we store for your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (”EEA”). It may also be processed by staff or digital processes operating outside the EEA who/which work for us or for one of our suppliers. This includes staff and processes engaged in, among other things, responding to messages you send to our chatbots, analysing data you submit via our chatbots or our site, and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers either operated by ourselves or third party service providers that we have contracted to provide these services. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or our chatbots; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

You have the right to ask us not to process your personal data. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@apptivism.org or the following postal address: 35 Grafton Way, London, W1T 5DB

Our site may, from time to time, contain links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@apptivism.org or the following postal address: 35 Grafton Way, London, W1T 5DB

Terms and Condition for Parking services

Novoville software belongs in the category of eGovernment services. It is an integrated information system in which registered users, verified via their mobile phone, send information electronically to a server. This information includes geolocation data, photographs and alphanumeric data (text). The server collects this data and safely maintains them. Access is granted to certified personnel of public authorities (municipalities/Local Governments) that are authenticated users and have accepted the Terms of use as part of contracts required by the company.

Specific information subsystem (management system) provides online access through the internet in the data store server.

Privacy Policy
You can find our Privacy Policy here www.novoville.com/privacy-policy

Data Security
The Company strictly protects the security of personal data and the preferences of data subjects for their intended use. It uses modern technology and industry standards for the confidentiality and accuracy of the information provided. For the protection of personal data secure-servers with industry standard encryption SSL 128 bit key are used. However, the Internet is not a secure medium, so that the Company can not guarantee that the information submitted to it shall be free from unauthorized third party interference.

These Terms govern the methods for the processing of personal data supplied by users / visitors when navigating in our website and applications for portable devices. These methods may need to be amended as a result of new legislation entering into force or after examination and updating of user services. Therefore, the conditions may change over time and we encourage visitors to periodically consult this page.

Acceptance Statement of Terms of Use of Novoville Software
The user of the Novoville service agrees to the above terms of use and in particular agrees:
A. That he uses the Novoville service to send data on the management of problems and issues of competence of the Local Authorities (Municipalities, Regions, etc.) to the spatial responsibility of which the aforementioned issues belong.
B. Knowing that certified Local Government staff are permitted under the Privacy Policy to have access to specific data they collect while respecting the right to protection of personal data and the privacy of natural persons as defined by the General Data Protection Regulation (GDPR).
C. Photographing, categorizing, commenting and sending coordinates on his behalf will be done taking into account the right to the protection of personal data and the need to ensure the processing of as little personal data as possible.
D. Allowing the certified staff of the Local Authorities to whom they send the report their communication if additional information or clarifications are required to facilitate the resolution or routing of the issue.