novoville is a Citizen Engagement Platform, that bridges the gap between local governments and their citizens in an innovative, efficient and citizen-focused way.

novoville consists of a free smartphone application for citizens and a sophisticated web dashboard for local authorities to track citizen needs, preferences and views – whilst automating performance management.

novoville transforms the way citizens interact with their councils by capturing incoming citizens’ requests for services, delivering and monitoring response, and integrating this seamlessly into organisational workflow.

Using the app citizens are able to report issues they come across on-the-go. These arrive directly to the city administrators. Any updates on the progress of the report are communicated in real time. Citizens get informed about important news, announcements and alerts. They can express their opinions through short surveys and initiate discussions and volunteer activities.

Authorities manage incidents in real time, have access to interactive maps, communicate with citizens through any available medium and leverage data to define priorities and make data-driven decisions.

Civic engagement presents us with an opportunity to transform our communities. Through active participation in our communities we are able to identify and address social challenges that are specific to our society. Civic-minded people see themselves as being a member of a larger social fabric and their collective responsibility to shape one’s society for the better. We can either participate in the governance of our communities or become nations of spectators.

When it comes to local governance, it is also worth noting that there is a persistent “expert-bias” in decision-making. The general intuition being that those who are steeped in the subject matter will make more informed decisions than say, a random group of strangers. Some parts of this assumption are correct, most importantly that having access to quality information is key in decision-making. However, it has been shown time and time again that crowds make smarter decisions than experts, given the right conditions.

novoville provides the key elements that can tackle both of the above arguments. Make citizens more aware, more engaged, more responsible. Make authorities more open, more productive, more transparent.

novoville operates as a unified communication channel between local authorities and citizens while reinventing the decision making process in a participatory way, giving citizens the ability to express their opinion on city-related matters, an opinion that matters and can be counted/quantified.

novoville empowers citizens. Using the free novoville app citizens are able to:

  • Report issues on the move (potholes, broken bins etc.)
  • Receive real time updates as the issue gets fixed
  • Be notified about important news, announcements and city-related events
  • Access city services directly from their mobile phone
  • Respond to polls, participate in discussions and shape the future of the city
  • Find answers to frequently asked questions
  • Find Points of Interest

Reporting an issue becomes a trivial task:

  1. Mark the location
  2. Take photo of the issue
  3. Select issue type
  4. Add a message
  5. Submit the report

As soon as you report the issue, a pin is added on the city map and the local government receives the report automatically. You can track the issue and be informed when it is resolved!

Authorities have access to a web-based dashboard through which they can monitor and administer the city. Incidents that need fixing can now be seen in real time, there is access to interactive maps and tools to communicate with citizens through any available medium. Most importantly novoville provides ways to leverage on the collected data, define priorities and optimize operational performance.

Engage citizens and resolve Issues:

  • Real time list with all reported issues
  • Multiple segmentation filters by function/department/location/issue type
  • Automated assignment of each issue to the department/employee responsible
  • Effective monitoring and real-time workflows
  • Keep citizen in the loop with automated notifications as the issue gets fixed

Operate Efficiently:

  • Better resources management
  • Reduced operating costs
  • Process automation
  • Real-time statistics and multiple reports for service optimization
  • Plan for the year ahead

Communicate better:

  • Reach citizens on their mobile phones 24/7/365
  • Ask their opinion through polls and surveys
  • Send push notifications on important events and city alerts
  • Utilize any other available medium: SMS, email, Social Media, in app messages

Make data-driven decisions:

  • Leverage data and define priorities
  • Analyse trends, evaluate service performance, get citizens opinion
  • Budget more effectively

novoville is a lot more and everything is accessible from a simple browser. Please contact us for a thorough presentation on how you can get your city on the phone of everybody!

Web dashboard

User friendly, powerful cloud dashboard for authorities accessed 24/7. An all-in-one toolkit.

Data Analytics

Enhanced real time analytics and custom reports for data-driven decision making.

Customer Care

Staff training, personalised customer care and online support 24/7.


Native iOS & android apps for citizens. Interact on-the-move.

Integration with existing systems

Easy integration with existing infrastructure.

Guaranteed citizen engagement

We do the marketing and guarantee the results for Local Governments.

Team Members

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