Facilitate citizen-centric interactions

Novoville is a comprehensive citizen engagement platform for local
governments. Reach your citizens instantly, manage their requests efficiently, and make better decisions.

e-Frontdesk

Allow citizens to submit requests and find answers quickly through a smart knowledge base and FAQ agent. Manage all reports and forms efficiently, improving customer satisfaction.

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Consult & Communicate

Talk and listen to thousands of citizens through our suite of communication tools: online consultations and surveys, instant messaging, campaign and reputation management.

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Receive Payments

Process and manage online payments easily, including parking fines, Council tax bills and public transportation fares. Reduce audit complexity and processing costs.

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Smart Parking

Revolutionise the way citizens pay for parking spaces in controlled zones. Allow them to purchase parking time through our mobile app, improving traffic conditions and the quality of life in the city.

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Engage your citizens effortlessly

Our out-of-the box, modular technology integrates with existing systems and is fully GDPR compliant. It is offered as a cloud-based solution, diminishing implementation time and costs. Novoville guarantees reliable service and the highest security and privacy compliance standards. Manage requests and resources in one place, automate processes, and get complete, real-time visibility of organisational performance through an intuitive dashboard.

Why choose Novoville

8 out of 10 citizens would use a mobile app to report issues they come across in the city.

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Allow users to choose their preferred communication channel.

Give feedback automatically for every request.

Customise services by creating bespoke forms and transaction portals.

Use the power of chat interfaces to create consultations and engage with communities. Allow citizens to express their views straight from their smartphones, web apps and social media

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Reduce call and visit handling costs by automating citizen services, such as issue reporting, feedback, bill payments, FAQs and surveys.

Boost citizen re-engagement and satisfaction rates at the same time.

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Improve efficiency by automating processes, eg. request routing, request assignment and request feedback.

Access our powerful, user-friendly CRM 24/7 to make sure no request remains unanswered.

Provide citizens with an interactive Frequently Asked Questions portal to reduce calls and frustration.

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Reach a vast number of citizens instantly, through personalised push notifications, text messages, emails and social media.

Create a campaign, choose your target audience and preferred social networks, and we do the rest for you. Telling people who you are or what you do has never been easier.

Use our Reputation Management module to get daily reports about everything that is being discussed about you on social media and news sites.

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Choose the metrics that matter the most to you, get custom reports, insights and data visualisations on your dashboard.

Evaluate service performance and citizen satisfaction, define priorities, and plan accordingly.

Get a real-time snapshot of your city with reports, services, requests, data-enhanced city maps and survey results all in one place.

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Novoville integrates with existing or legacy systems to give you a rich picture of your city in one system.

Our Software-as-a-Service (SaaS) delivery model means deployment is quick, easy and scalable, without the need for hardware and software

Novoville citiesare performing better

Interaction between local governments and citizens becomes immediate, efficient and cost-effective.

Boost performance

78%
of submitted issues are resolved within 5 days

Increase engagement

77%
of citizens use the app weekly

Reduce costs

80%
savings when using our communication channels

Awards

We value our customers

Over 45 local governments and 150,000 citizens are already using Novoville to improve the places they live in

Want to learn more about how we can help your government become more efficient and citizen-centric?

We are committed to support you every step of the way. Our specialists will guide you through our platform and answer any questions you have.

Request a Demo