Facilitate citizen-centric interactions

Novoville is a citizen engagement platform that bridges the gap between citizens and their local authorities. We transform the delivery of public services making them more efficient, participatory, transparent and inclusive.


Allow citizens to submit requests and find answers quickly through a smart knowledge base and FAQ agent. Manage all reports and forms efficiently, improving customer satisfaction.


Smart Mobility, Parking & Permits

Integrate data from all modes of transport & IoT sensors to create a mobility ecosystem. Manage all your parking and permit operations in a single system, improving enforcement and traffic conditions in the city.


Receive Payments

Process and manage online payments easily, including parking fines, council tax bills, event tickets and public transportation fares. Reduce audit complexity and processing costs.


Consult & Communicate

Talk and listen to thousands of citizens through our suite of communication tools: online consultations and surveys, instant messaging, campaign and reputation management.


Support Vulnerable People & Volunteers

Help the most vulnerable people in your community by providing them and your local volunteering force with a seamless communication solution. Our app was selected by NHSx through the TechForce19 challenge.


Facilitate Shared Repairs

Use a virtual tenement app to make it easier for residents living in shared properties to carry out repairs and keep their buildings in good condition.


Transform your council in weeks

Our out-of-the box, modular technology integrates with existing systems and is fully GDPR compliant. It is offered as a cloud-based solution, diminishing implementation time and maintenance costs. Novoville guarantees reliable service and the highest security and privacy compliance standards. Manage requests and resources in one place, automate processes, and get real-time visibility of organisational performance through an intuitive dashboard.

Solutionspowered by Novoville

myAthensPass is a free mobile app that revolutionises the way drivers pay for parking spaces in controlled zones within the City of Athens, improving the quality of life in the city. It allows users to pay for parking straight from their mobile device, quickly, easily and conveniently.

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SwiftParking is the new off-street parking app for the West Midlands. Commuters can park their car in seconds and continue their journey without delays, skipping the queue at the self-service kiosk. The app notifies users before their parking session expires and allows them to extend it remotely.

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The Novoville Shared Repairs app encourages, supports and enables private tenement flat owners in Edinburgh to organise repairs and maintenance. At the same time, it enables the council to manage the complex recurring issue of tenement repairs, as both a local authority and a landlord.

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Why choose Novoville

8 out of 10 citizens would use a mobile app to report issues they come across in the city.


Allow users to choose their preferred communication channel.

Give feedback automatically for every request.

Customise services by creating bespoke forms and transaction portals.

Use the power of chat interfaces to create consultations and engage with communities. Allow citizens to express their views straight from their smartphones, web apps and social media


Reduce call and visit handling costs by automating citizen services, such as issue reporting, feedback, bill payments, FAQs and surveys.

Boost citizen re-engagement and satisfaction rates at the same time.


Improve efficiency by automating processes, eg. request routing, request assignment and request feedback.

Access our powerful, user-friendly CRM 24/7 to make sure no request remains unanswered.

Provide citizens with an interactive Frequently Asked Questions portal to reduce calls and frustration.


Reach a vast number of citizens instantly, through personalised push notifications, text messages, emails and social media.

Create a campaign, choose your target audience and preferred social networks, and we do the rest for you. Telling people who you are or what you do has never been easier.

Use our Reputation Management module to get daily reports about everything that is being discussed about you on social media and news sites.


Choose the metrics that matter the most to you, get custom reports, insights and data visualisations on your dashboard.

Evaluate service performance and citizen satisfaction, define priorities, and plan accordingly.

Get a real-time snapshot of your city with reports, services, requests, data-enhanced city maps and survey results all in one place.


Novoville integrates with existing or legacy systems to give you a rich picture of your city in one system.

Our Software-as-a-Service (SaaS) delivery model means deployment is quick, easy and scalable, without the need for hardware and software

Novoville citiesare performing better

Interaction between local governments and citizens becomes immediate, efficient and cost-effective.

Boost performance

of submitted issues are resolved within 5 days

Increase engagement

of citizens use the app weekly

Reduce costs

savings when using our communication channels


What our customers say

Over 80 local authorities and 3 million citizens already have access to Novoville to improve the places they live in

Want to learn more about how we can help your government become more efficient and citizen-centric?

We are committed to support you every step of the way. Our specialists will guide you through our platform and answer any questions you have.

Request a Demo