High-impact consultations & surveys

Novoville Chatbots are AI-powered conversational interfaces that allow local authorities to reach a wide number of residents quickly, in order to get their opinion on any local priority – from climate change and environmental policy to transportation planning. They reinforce local democratic participation by bringing the dialogue between people and elected officials where conversations actually take place: social media and chat apps.

Chatbot Consultations are easily deployed on Facebook Messenger, WhatsApp, Viber and other popular messaging platforms or on your website within only 3 weeks, offering the most effective and cost-efficient way to improve civic engagement. You get access to live KPIs and analytics to help you make important decisions faster, based on a significantly larger pool of data.

The Novoville team supports you every step of the way: we create the consultation script according to your requirements, we make sure the consultation goes live 24 hours after copy completion, we design and publish engaging social media ads to drive awareness and boost participation rates across all demographics, we analyse the results and provide you with a comprehensive report as soon as the consultation is finished. Results can be shared with citizens effortlessly, encouraging re-engagement.

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Multi-channel communication

The Novoville Messaging tool makes it easy to reach citizens across multiple channels, including SMS, push notifications, emails and social media.

Messages (ranging from appointment reminders to emergency alerts) can be created on the Novoville dashboard and shared with the target audience instantly — without the need to create different drafts.

By contacting citizens using their preferred medium, local authorities can significantly enhance the impact, reach and effectiveness of their communications.

Effective campaign management

The best way to reach a vast number of residents is on social media. Yet creating and managing social media campaigns can often feel like a black art: the sheer number of options makes it difficult to be confident you are spending council resources wisely.

Novoville has worked with social media specialists to design a simplified tool to help you get your message across effectively, without breaking the bank or running the risk of getting it wrong. The Campaign Manager allows authorities to create compelling campaigns for Facebook, Instagram and Twitter in a simple and unified way.

Our campaign form allows you to choose your preferred social network, target audience and available budget, upload the desired campaign content (picture and message), and share it with citizens in 2-3 minutes without any technical skills required.

Reputation management / social media monitoring

The Novoville Reputation Management module delivers vital insights into your government organisation.  

Monitoring conversations, mentions and trends across social and online media helps local governments understand what citizens say about them in real time.

Gaining visibility of your organisation’s online reputation straight on your dashboard, allows you to respond in a timely manner, build relationships, and optimise the services offered to citizens.

Cloud-based dashboard

The Novoville management dashboard allows local authorities to launch and monitor all their communication activities, as well as harvest the data collected.

Council leaders are assisted in making data-driven decisions faster, thanks to real-time visibility of all the data gathered. Officers can visualise, review and export data, stats and insights to enable accurate, instant and dynamic reporting to the rest of the organisation. User permissions are available so that employees have access to only those functions that are relevant to their role.

The dashboard is hosted on the cloud, therefore, it only requires a web browser to operate. This means no infrastructure or maintenance costs, and minimal implementation time.


Give Opinion

Audience analysis


Novoville citiesare performing better

Interaction between local governments and citizens becomes immediate, efficient and cost-effective.

Increased participation

more traction with chatbot consultations

Reduced costs

reduction in cost per answer

Increased re-engagement

higher citizen re-engagement on chat interfaces

Want to see how you can transform communication with citizens and drive civic engagement?

We are committed to support you every step of the way. Our specialists will guide you through our platform and answer any questions you have.

Request a Demo