High-impact consultations & surveys

Novoville Chatbots are AI-powered conversational interfaces that allow local authorities to reach a wide number of residents quickly, in order to get their opinion on any local priority – from environmental policy to transportation planning. They reinforce local democratic participation by bringing the dialogue between people and elected officials where conversations actually take place: social media and chat apps.

Chatbot Consultations are easily deployed on Facebook Messenger, WhatsApp, other popular messaging platforms or on your website within only 3 weeks, offering the most effective and cost-efficient way to improve civic engagement. You get access to live KPIs and analytics to help you make important decisions faster, based on a significantly larger pool of data.

The Novoville team supports you every step of the way: we create the consultation script according to your requirements, we make sure the consultation goes live 24 hours after copy completion, we design and publish engaging social media ads to drive awareness and boost participation rates across all demographics, we analyse the results and provide you with a comprehensive report as soon as the consultation is finished. Results can be shared with citizens effortlessly, encouraging re-engagement.

Multi-channel communication

The Novoville Messaging tool makes it easy to reach citizens across multiple channels, including SMS, push notifications, emails and social media.

Messages (ranging from appointment reminders to emergency alerts) can be created on the Novoville dashboard and shared with the target audience instantly — without the need to create different drafts.

By contacting citizens using their preferred medium, local authorities can significantly enhance the impact, reach and effectiveness of their communications.

Effective campaign management

Sponsored social media campaigns are an effective tool to get you get your message across, but they can be a daunting task.

The Novoville platform allows local authorities to create compelling campaigns for Facebook and Twitter in a simple and quick way.

Our campaign form allows you to choose your preferred social network, target audience and available budget, upload the desired campaign content (picture and message), and share it immediately.

Reputation management / social media monitoring

The Novoville Reputation Management module delivers vital insights into your government organisation.  

Monitoring conversations, mentions and trends across social and online media helps local governments understand what citizens say about them in real time.

Gaining visibility of your organisation’s online reputation straight on your dashboard, allows you to respond in a timely manner, build relationships, and optimise the services offered to citizens.

Cloud-based dashboard

The Novoville dashboard provides real-time visibility of organisational performance, allowing you to make data-driven decisions.

Having a snapshot of the entire Novoville platform, including live requests, payments, workflows, communications, surveys and KPIs, takes the stress out of management and promotes transparency.

The visualisation of stats and insights enables accurate, instant and dynamic reporting to the rest of the organisation.


Give Opinion

Audience analysis


Novoville citiesare performing better

Interaction between local governments and citizens becomes immediate, efficient and cost-effective.

Increased participation

more traction with chatbot consultations

Reduced costs

reduction in cost per answer

Increased re-engagement

higher citizen re-engagement on chat interfaces

Want to see how you can transform communication with citizens and drive civic engagement?

We are committed to support you every step of the way. Our specialists will guide you through our platform and answer any questions you have.

Request a Demo