Incident management & map visualisation

Novoville allows citizens to report issues they encounter in their neighbourhood (e.g. potholes, broken traffic signs, fly tipping) straight from their smartphone, and receive automated notifications about how their issue is being resolved.

Local authorities can optimise how they deliver transactional services, e.g. reporting of Environmental & Waste issues, with unparalleled engagement. With Novoville, two-way communication with residents and a simple automation dashboard has improved efficiency by 24% in a European capital already.

Send residents automated notifications on your progress dealing with the issue they reported, boost customer satisfaction, and reduce the load on your frontline agents.

Issues can be automatically assigned to the relevant employee or contractor according to your own internal logic, speeding up resolution.

A powerful and user-friendly analytics dashboard provides real-time statistics on service performance and visualisation of issues on the city map. It can even find the most efficient route for the agent on the street to resolve all the issues.

e-forms, certificate & permit request management

Using our dynamic Form Creator, local authorities can create and publish online forms for a number of citizen requests and services, including certificates, permits, event bookings, etc.

Similar to Incident Management reports, forms can be allocated to specific government services and assigned to the appropriate employee. Automated feedback on the progress of each request can then be sent to citizens using our Messaging tool.

FAQs agent

Novoville makes the process of collecting, curating and sharing information with citizens simple.

Our webchat-based FAQ agent provides suggested answers to citizen enquiries dynamically, using Artificial Intelligence. Natural Language processing allows the agent to understand what the user is looking for, by typing a keyword or short description. If answers for specific topics have not been provided, citizen enquiries can then be redirected to the call centre.

With the Novoville FAQ Agent, local government can significantly reduce the volume of phone enquiries and save resources, while improving customer service.

Cloud-based dashboard

The Novoville dashboard provides real-time visibility of organisational performance, allowing you to make data-driven decisions.

Having a snapshot of the entire Novoville platform, including live requests, payments, workflows, communications, surveys and KPIs, takes the stress out of management and promotes transparency.

The visualisation of stats and insights enables accurate, instant and dynamic reporting to the rest of the organisation.

Smart search

Native chat

Chat operator

Call center

Novoville citiesare performing better

Interaction between local governments and citizens becomes immediate, efficient and cost-effective.

Reduced costs

70%
cost savings per single issue resolved

Reduced calls

35%
reduction of call centre volume

Increased efficiency

24%
increase in efficiency with automated workflows

Want to see how you can manage all citizen requests efficiently?

We are committed to support you every step of the way. Our specialists will guide you through our platform and answer any questions you have.

Request a Demo