The States of Guernsey wanted to get residents’ thoughts on road safety, a concern for everyone on the island. They looked for a way to get as many people as possible to share their views and identify their priorities, while reducing the costs usually associated with this process. In addition, they wanted to get a representative sample of all demographics on the island.

Social networking platforms and chat applications is where people connect and have discussions with each other daily. By harnessing the power of such platforms, Novoville helped the States of Guernsey drive citizen participation and reduce costs.

Read our case study to discover how, conducting their consultation using Novoville chatbots, the States of Guernsey managed to:

  • Reach more citizens
  • Reduce response time
  • Increase re-engagement
  • Cut down costs
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