Support - GetVolunteering
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Support - SharedRepairs
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Support Vulnerable People & Volunteers
Bring volunteers & people in need together
In response to the needs created by COVID-19 and to harvest the amazing response to calls for help from the community, Novoville and Peopletoo have launched GetVolunteering: a new app module supported by a powerful cloud-based dashboard that significantly increases the efficiency of your volunteering sector, bringing in partners, such as the NHS, local charities and central or local authorities, into one dedicated environment.
The solution was selected by NHSx, the Department of Health and Social Care (DHSC) and the Ministry for Housing Communities and Local Government (MHCLG) through the TechForce19 challenge, which received more than 1,600 bids. It delivers value out-of-the-box, and is designed to support organisations well beyond the end of COVID-19.
GetVolunteering enables you to triage volunteers into clinical and non-clinical roles to support the fight against COVID-19. It enables authorities to quickly identify and assess capable volunteers in the local community to fill key roles supporting social care in areas that have been impacted by loss of staffing capacity due to COVID-19, or for new roles that are required during and after the crisis.
The system allows vulnerable people in the population to easily ask for help, and pairs them with the most able volunteers. Volunteers can then use the GetVolunteering app to log their actions (e.g. befriending calls, shopping drops, etc.) and record any safeguarding concerns they might have, generating significant time-savings. All this information is available on the management dashboard, allowing authority staff to identify where further mental health, financial or social support may be needed.
The functionality available within the app is growing by the week to meet the evolving needs of the UK volunteer and social care sectors.
Current functionality includes:
- Applying for volunteer roles
- Pooling of volunteers
- Instant matching of People-in-Need with volunteers
- Completing volunteer action/feedback logs
- Identifying Safeguarding/Risk issues
- Alerting management to mental health and other challenges
- Accessing real-time data to strategically plan resourcing for care & support services
- Inviting individuals or groups to virtual or physical events
- Making individuals aware of new training opportunities or local services
- Reporting on KPIs, including individual and team progress
- Ability to import existing volunteer data
- Planned enhancements of the solution include the Volunteer Passport, auto-validation using AI tools, buddy peer-to-peer support, instant messaging campaigns to retain & develop the volunteering community, Incentive Management including time banking.
We are committed to support you every step of the way. Our specialist team will assist you in adopting the platform and using our social media toolset to increase the uptake of new volunteers and referral of individuals requiring support in the community.
Cloud-based dashboard
The Novoville dashboard enables organisations to manage data and information about all volunteer activity, whether this applies to an internal team, an outsourced service or a combination of the two.
The dashboard brings all the information on volunteering activity together in one, easy-to-manage location. Organisations are able to collate the information for their KPIs, manage forms and send any outbound communications to the volunteers, whether this is managed by a customer service team in one building or remotely.
Novoville cities
are performing better
Interaction between local governments and citizens becomes immediate, efficient and cost-effective.
Shared Repairs
A unique partnership between scale-up and government, now available to all
Novoville was selected by the City of Edinburgh Council to solve the challenge of carrying out the maintenance and repairs of shared areas in housing blocks. This initiative was part of the Scottish Government-backed CivTech Accelerator programme, which harnesses entrepreneurial tech innovation to solve specific public sector challenges.
Novoville’s response is to completely integrate the market for repairs and maintenance in the locality. By directly engaging traders, the council, homeowners and other stakeholders, and providing them with a dedicated ecosystem where they can each play their part, Novoville streamlines and simplifies dealing with a major source of issues for the city and its residents alike.
The Novoville Shared Repairs app encourages, supports and enables private owners of a unit (a flat or a shop) in a block (tenement) to proactively take responsibility for planning and organising repairs, and carrying it out in accordance with local rules and regulations. The system also helps councils address their challenges both as a competent authority, and as the landlord of thousands of social units in the area. Property managers (factors), surveyors and housing associations are also included in the ecosystem, and have hailed the project as a game-changer for their industry.
Are you interested in improving the property condition of private and/or shared buildings in your locality? Get in touch to see how our technology can work for you.
Διαχείριση αιτημάτων & διαδραστικοί χάρτες
Homeowners and landlords
The Novoville Shared Repairs app is an end-to-end solution taking all the hassle out of shared repairs.
From organising your ‘virtual tenement’, reporting issues to other owners, getting quotations from traders, voting, and eventually hiring and paying the trusted contractors you choose – Novoville has laid out the entire process for you. You can now fix your house without leaving your home.
Novoville Shared Repairs dramatically speeds up decision-making, eliminates many of the complexity and friction associated with coming to an agreement amongst owners, and increases transparency between all participants.
Local councils or authorities
You can support us and we can support you. We would love to understand what your local issues are in housing, the services (if any) you offer to private homeowners, or if you operate Trusted Traders schemes or equivalent. With your help, we could deploy much more effectively in your area.
Our solution is also a chance for you to access a brand new data set, rich in insight about the overall condition of buildings in your area. All the data generated and actions taken in our system are aggregated, and anonymised city-wide data about ongoing cases of shared repairs is available to the authorities to make better policy decisions.
Furthermore, if you own housing stock (either wholly or in part), you can deploy the app as the ideal communication and engagement solution for repairs & maintenance. No more paper. No more lengthy procedures. Homeowners can now do the bulk of the heavy lifting for you, as per their responsibilities.
Finally, if you offer any services to help homeowners carry out common repairs (such as ownership information, missing shares schemes, council share applications), you can offer them directly in the app by designing your forms on our management dashboard. It’s all very easy.
Got another idea? Let’s see how we can make it happen.
Διαχείριση αιτημάτων & διαδραστικοί χάρτες
Construction professionals
Our solution has been designed not just to make homeowner’s lives easier, but to respond to some of the most important concerns of the trading professions involved in shared repairs.
Novoville Shared Repairs is an opportunity for contractors to get more qualified business on a more even playing field. It makes sure homeowners are organised by the time they get in touch. It allows you to represent your best work. It even ensures you get paid faster with a fully digitised payment procedure. But this is just the start. Together we can explore how to make the best use of our system to further reduce your operational costs.
Already, we are indebted to the many tradesmen who have contributed to the vision of this product and contributed their time to informing us about their day-to-day work, their needs, and their concerns. You’re key to further helping us along the right path. We will need your comments and feedback on what’s already out there on an ongoing basis.
If you’d like to know more or ask any questions, please contact us.
Property Factors
Property factors want to reduce the administrative burden they face and invest more time engaging with clients, rather than reacting to issues. With our solution, communication and engagement with owners around repairs and maintenance is a breeze. Take votes, propose repairs, gather opinions, contact everyone from one place and keep everything organised: this will make a major difference to your business’ level of service while lowering your operational costs (postage, billing, organising meetings, etc.).
We are currently piloting specific new features with partners in the factoring industry. If you’re interested in participating (and get significant discounts on things developed!), get in touch.
Διαχείριση αιτημάτων & διαδραστικοί χάρτες
Surveyors
Have you given up on working on shared repairs? Are you wasting time helping owners navigate the process? Have you missed out on payments because of a recalcitrant owner? This is what we’ve heard from many of you already.
Novoville Shared Repairs will bring you qualified business and time-savings by helping owners organise themselves before they reach out to you. You can advertise and sell condition surveys to tenement owners directly in the app, increase your chances of being hired to project manage a large repair, keep everything in one system which acts both as a dropbox for your files and a client-engagement portal.
For now, the Shared Repairs app signposts to the RICS and RIAS websites, without further integration. But we can go much further, and quickly. We can create an immediate conduit between you and our virtual tenements to increase how much qualified business you receive. You can also use our system to procure contractors and take votes on quotes yourselves. Bit-by-bit we could transform the whole journey, end-to-end.
Anyone else?
If you’re a construction specialist or consultant, property manager, lawyer, from a housing association, please get in touch. We’re on a mission to turn nightmares into dreams when it comes to looking after property, particularly when that hinges on everyone playing their part in the process.
We may be focused on Scotland for the time being, but we’re exploring other areas as well – in the rest of the United Kingdom and beyond. Wherever you come from, tell us about your use case and we’ll tell you how we can help.
Novoville cities
are performing better
Interaction between local governments and citizens becomes immediate, efficient and cost-effective.
Blog
Novoville Secures Place on G-Cloud 14 Framework
Novoville is an official G-Cloud 14 Supplier, offering our innovative digital solutions to UK public sector organisations.
Larissa is a Finalist in Innovation in Politics Awards
The Municipality of Larissa is a Finalist in the Innovation in Politics Awards for improving citizen engagement through Novoville's innovative consultations.
e-Parking System: 1.5 successful years of operation in Trikala
Trikala Municipality's innovative approach to supporting vulnerable households through the e-Parking system.
Novoville is a pilot partner in EU project on Human-Assisted AI
We are using our experience to automate processes and enhance the use of AI in the public sector.
Novoville Shared Works presented at CivTech 7 Demo Day
Novoville & Partners are creating Novoville Shared Works, a marketplace for decarbonisation & retrofit work.
2022: A Year in Review for Novoville
In 2022, the Novoville team continued to work with cities across Europe, bringing people and their local authorities together.
The city of Trikala breathes with the new e-Parking System
Traffic congestion in Trikala decreased by 32% during the 1st month of operation of the new e-Parking System.
Novoville has been awarded a G-Cloud 13 Framework Contract
Novoville cloud solutions now available on G-Cloud 13 digital marketplace.
Novoville Shared Repairs takes off across Scotland
The app has been so successful in its first year of operation in Edinburgh it is being rolled out by two other local authorities in Scotland.
2021: A Year in Review for Novoville
2021 was a very creative and productive year for the Novoville team. Take a look at what we've been up to in the past 12 months!
Novoville launches Shared Repairs app in Edinburgh
New app to make repairing and maintaining shared properties in Edinburgh easier, developed in partnership with the City of Edinburgh Council.
GetVolunteering transforms volunteering in Basildon
Basildon Council has selected Novoville GetVolunteering to provide ongoing befriending support to some of the borough`s most vulnerable people.
Our team is growing, Join us!
Novoville is growing, so we are looking for talented people to join our team in Greece and the UK! Read more about our current job opportunities.
NHSX selects solution by Novoville & Peopletoo
Novoville and Peopletoo Ltd have been selected through the TechForce19 challenge to provide an innovative digital solution to support the fight against COVID-19.
Facilitating shared repairs in Edinburgh tenements
Novoville is collaborating with the City of Edinburgh Council to solve the big challenge of managing the shared areas in privately owned tenements.
Athens residents can adopt a tree through Novoville
The City of Athens has launched Adopt-A-Tree, a pilot initiative to preserve the greenery on the streets of the city.
Drivers in Athens now park smarter with myAthensPass
Continuing its successful collaboration with the City of Athens, Novoville re-designed myAthensPass, the smart parking app for drivers in Greece's capital.
Novoville featured in Fintechnews Switzerland
Fintechnews Switzerland provides an overview of GovTech initiatives and notable startups across Europe, aiming to improve the quality of public sector delivery.
Novoville is a Finalist for The Europas Awards
Novoville has been shortlisted for the Hottest GovTech / CivTech / PubTech / RegTech Startup award at The Europas.
Are our cities getting any smarter?
Cities have been investing heavily into infrastructure that does not necessarily relate to citizen-centric services. How can the approach towards a smart city be revised?
Novoville featured in SmartCitiesWorld
SmartCitiesWorld provides a centralised source of intelligence about the infrastructure required to create a smart city today and for the future.
Novoville in the Top 20 GovTech Solution Providers
Novoville has been recognised by Government CIO Outlook as one of the Top 20 Government and Public Sector Tech Solution Providers in Europe for 2019.
Launch of our collaboration with the City of Athens
The collaboration between Novoville and the City of Athens was officially launched on March 27th at Innovathens, The Hub of Innovation & Entrepreneurship.
The paradox of digital exclusion
The paradox of digital exclusion in government services is a serious issue that needs to be taken into account by governments and policy makers.
Over 80 local authorities and 3 million citizens already have access to Novoville to improve the places they live in
About us
What's different about Novoville?
Novoville was founded in 2016 in response to the growing need for more participatory, accountable, transparent, efficient and inclusive local governance. We are a tech startup with a unique mission to transform the public services we all use and improve tomorrow`s government policies, making them citizen-centric. We believe that the collective intelligence that people have about the places they live in should be the starting point for any policy design.
Over 80 local authorities around Europe are currently using Novoville to improve the services they offer to citizens. As a company, we are big enough to deliver on our promises and small enough to care about our customers and users.
Awards
Our values
What our customers say
We wanted residents to work with us on a new Local Plan to ensure Watford continues to be a vibrant and thriving place. The interactive online chat by Novoville helped make sure that local people were in charge of the change that was happening in our town. Taking part in this meant that you could have your say on the future of Watford.
We are really happy to be engaging residents through this new approach. The more people who give their views, the better we can collectively improve services.
We keep a database of specific concerns that people write, phone or email us about, but what we want is a well-informed understanding of the bigger picture when it comes to people's perception of road safety in the island. Novoville is a good tool for obtaining this qualitative data and I hope that the public will use it to let us know their views.
Edinburgh has around 170,000 tenement flats and other shared buildings with multiple owners. Many of these buildings are still in need of urgent repair. This app will make it much easier for owners to engage and take responsibility for this.
The parking solution we created with Novoville ticks all the boxes for commuters in the West Midlands. Users can park their car in seconds across the region, skipping the queue at the self-service kiosk and gradually removing the need for one. The dashboard allows us to monitor parking and financial operations effectively, and most importantly seamlessly roll out our services to more car parks as demand increases.
YCC started working with Novoville to develop a volunteer app back in May 2020 in the height of the first lockdown. Despite our short resources as a local charity, we were able to create a telephone befriending service as part of our covid response work across the Kirklees Area. Novoville supported us throughout and developed an app that has become incremental to the service. The app has saved us staff hours and enabled volunteers to log calls/concerns 24/7. We hope to be able to continue our journey with Novoville to support some of our other services at YCC.Over 80 local authorities and 3 million citizens already have access to Novoville to improve the places they live in
Mobility
Smart mobility
The Novoville app enables cities to launch, connect and manage their mobility ecosystems. It integrates all relevant public and private mobility service providers, offering a robust multimodal routing solution that supports intermodal trip planning and diverse payment options. Users can:
- Find and pay for on-street & off-street parking
- Look for the best mobility options around them
- Plan intermodal trips
- Compare different types of transport
- Book and buy public transport tickets
- Book and pay for taxis, rental cars, bikes, scooters, etc.
End-to-end Parking & Permit solution
Parking management in modern cities is becoming an increasingly difficult issue to tackle. Novoville offers an integrated intelligent parking system, designed to solve the biggest problems regarding on-street and off-street parking: the accurate real-time information and easy payment process for motorists, the effective management and monitoring of parking operations for local authorities, the reduction of traffic congestion, and the cost-effective law enforcement.
Novoville Parking creates a seamless parking experience from the moment a driver arrives through the reporting of parking activity in the city. We offer a broad range of parking solutions that cohesively work together and integrate with third-party IoT platforms, allowing local authorities to manage their parking operations remotely via our cloud-based software.
Novoville Parking is fully customisable and scalable so that we can provide each authority with the configuration that best meets their needs. One authority might opt to use our full product suite, while another might choose to operate certain elements of our smart parking solution. Novoville Parking operates either autonomously or in conjunction with existing systems.
Smart Parking app for drivers
Novoville Parking is the convenient, lightning-fast way to park. No more fiddling for change, searching for the nearest parking meter or queueing at a self-service kiosk. Motorists can use the Novoville app to pay for a parking spot right from their mobile device, by simply registering their vehicle registration plate. Parking permits and tickets can also be paid through the app, quickly, easily and securely.
It only takes a few taps to complete a transaction on the Novoville app, so motorists can avoid the daily hassle and stress of city parking.
- They find the most convenient or cheapest parking facility
- Select the parking duration they need
- Buy parking time instantly or pay in advance for time that they can use later
- Get reminders before their parking session expires
- Extend their parking time remotely from the app
- See permitted parking zones & times
- View their transaction history & receipts
- Claim discounts automatically (e.g. Park & Ride, eco-friendly parking permits)
- Get live notifications about planned works & limited access
- Find, pre-book and pay for electric vehicle charging
- Pay for premium services, e.g. car wash, car servicing, MOT test
- Integrates with ANPR & cameras to pay for road charges (e.g. based on CO2 or NO2 emissions)
Novoville Parking also integrates data from smart parking sensors to inform drivers about the availability of parking spaces in real time. Drivers can type a destination into the Novoville app and be directed straight to an available parking spot, stress-free. By not having to drive around in circles looking for vacant parking space, motorists waste much less time and fuel, lower their individual environmental footprint, and avoid traffic frustration.
App for public transport
The Novoville app provides users with real-time data for all the public transport options in their area, including trains, buses, trams and subways. It also displays available rideshares, Ubers, taxis, rental cars, bike-shares, etc.
Users can input the location that they are headed to, pull up their transit options and their estimated time of arrival, as well as the cost of travel. They can also purchase public transport tickets in seconds simply by topping up their app wallet, and keep all their tickets in one place. No need to worry about carrying cash or find exact change.
The management dashboard, on the other hand, contains a dynamic list of products, allowing local authorities to easily add or remove a public transport option displayed on the app. By gathering all public transport information on the Novoville app, authorities help commuters avoid the stress and hassle of travelling, improve customer experience, and reduce handling costs.
App for Civil Enforcement Officers & Revenue Protection Inspectors
Novoville`s enforcement app gives officers the easy-to-use tools they need to monitor and report parking and public transport violations quickly and accurately. It eliminates manual effort to improve efficiency, and streamlines the penalty charge process to generate revenue.
- Fully branded & customisable mobile app
- Scans vehicle registration plate to check for active parking session and/or issued parking permit
- Facilitates public transport ticket controls with QR codes & NFC
- Connects wirelessly to a handheld printing device that issues parking fines or penalty fares in case of violation
- Provides the option to attach photo evidence, accurate location, violator notes and internal notes for adjudication
- Integrates with platform that citizens can access to submit payment
- Sends real-time data to the central management system to allow for complete control of operations in the city
Novoville`s enforcement app helps officers succeed in their mission to reduce traffic congestion and make the city a safer and more attractive environment for visitors, businesses and local residents.
Cloud-based dashboard
Novoville’s parking management system brings all the information together on a single dashboard, giving local authorities complete control of their parking operations. This includes capacity, customer data, rate changes, financial transactions, permits, parking fines and more.
The cloud-based dashboard facilitates rapid and low-cost implementation, while ensuring security and privacy compliance. It gathers, analyses and disseminates real-time information on all parking activity, allowing for accurate reporting and data-driven decisions.
The system integrates data from multiple sensors and IoT applications. Motorists have access to real-time information regarding parking availability, while authorities can monitor live and historic occupancy data of individual parking spaces or complete areas, correlated with customer behaviour analytics and payment data.
Novoville Parking helps cities generate additional parking revenue, improve enforcement, reduce traffic and NO2 and CO2 emissions, and enhance the overall quality of life for visitors and residents. It allows them to improve communication with residents through instant messaging and mobile polls, as well as boost community engagement by introducing loyalty and bulk credit schemes for hotels, shopping malls, car rental businesses, etc.
Solutions powered by Novoville
SwiftParking is the off-street parking app for the West Midlands. Commuters can park their car in seconds and continue their journey without delays, skipping the queue at the self-service kiosk. They can park when they arrive or pay in advance for time that they use later.
Διαχείριση αιτημάτων & διαδραστικοί χάρτες
Novoville Parking now operates in the Municipality of Trikala, Greece, and the Municipality of Yermasoyia, Cyprus. Drivers can park on street and pay in seconds, as well as interact with and report everyday issues to their local authority – all from a single app!
Διαχείριση αιτημάτων & διαδραστικοί χάρτες
Novoville cities
are performing better
Interaction between local governments and citizens becomes immediate, efficient and cost-effective.
Increased income
Increased re-engagement
Reduced costs
Payments
Bill, fine and permit payments
Process and manage e-payments on any device with complete peace of mind to reduce your transactions costs, audit complexity, and facilitate crowdfunding initiatives supporting the local community (e.g. adult social care, charities, etc).
Novoville Payments is an out-of-the-box solution enabling local governments to receive, process and manage online payments. Residents can send money to their council conveniently and securely for any number of services, including taxes, bills, fines, transport tickets or permits, even local events. With our zero-code integration on any of your forms, you reduce friction and increase the efficiency of fare collection.
The solution can be accessed from multiple interfaces to suit users` needs (mobile app, web app, website, chatbots), supported by a cloud-based management dashboard for local authorities. Novoville automatically notifies citizens that their payment is being processed.
Local authorities can tailor the payment system to take direct debits, set up standing orders, process debit and credit cards, or keep up with new technologies like contactless, Apple Pay, Google Pay and PayPal.
Cloud-based dashboard
Novoville brings all the information together in a single management dashboard, giving local authorities complete control over e-payments. This includes managing tickets, prices and concessions, as well as viewing customer, revenue and organisational performance data and KPIs.
The cloud-based dashboard allows for a rapid, low-cost implementation while ensuring security and privacy compliance. It gathers, structures and provides access to real-time information for the whole organisation.
Managing the citizen interfaces from the dashboard requires no technical skills. Changing pricing, for instance, is effortless. The dashboard contains a dynamic list of products, allowing authorities to easily add, remove or edit an option displayed on the apps.
Novoville is therefore an end-to-end application which does not only take payments, but allows authorities to optimise their offer and pricing on an ongoing basis as well. By gathering all paid services in the Novoville apps, authorities provide customers with a hassle-free way of paying — anytime, wherever they are — while reducing their handling costs and improving revenue collection.
Novoville cities
are performing better
Interaction between local governments and citizens becomes immediate, efficient and cost-effective.
Increased savings
Timely payments
Reduced costs
Consult & Communicate
High-impact consultations & surveys
Novoville Chatbots are AI-powered conversational interfaces that allow local authorities to reach a wide number of residents quickly, in order to get their opinion on any local priority – from climate change and environmental policy to transportation planning. They reinforce local democratic participation by bringing the dialogue between people and elected officials where conversations actually take place: social media and chat apps.
Chatbot Consultations are easily deployed on Facebook Messenger, WhatsApp, Viber and other popular messaging platforms or on your website within only 3 weeks, offering the most effective and cost-efficient way to improve civic engagement. You get access to live KPIs and analytics to help you make important decisions faster, based on a significantly larger pool of data.
The Novoville team supports you every step of the way: we create the consultation script according to your requirements, we make sure the consultation goes live 24 hours after copy completion, we design and publish engaging social media ads to drive awareness and boost participation rates across all demographics, we analyse the results and provide you with a comprehensive report as soon as the consultation is finished. Results can be shared with citizens effortlessly, encouraging re-engagement.
Διαχείριση αιτημάτων & διαδραστικοί χάρτες
Multi-channel communication
The Novoville Messaging tool makes it easy to reach citizens across multiple channels, including SMS, push notifications, emails and social media.
Messages (ranging from appointment reminders to emergency alerts) can be created on the Novoville dashboard and shared with the target audience instantly — without the need to create different drafts.
By contacting citizens using their preferred medium, local authorities can significantly enhance the impact, reach and effectiveness of their communications.
Effective campaign management
The best way to reach a vast number of residents is on social media. Yet creating and managing social media campaigns can often feel like a black art: the sheer number of options makes it difficult to be confident you are spending council resources wisely.
Novoville has worked with social media specialists to design a simplified tool to help you get your message across effectively, without breaking the bank or running the risk of getting it wrong. The Campaign Manager allows authorities to create compelling campaigns for Facebook, Instagram and Twitter in a simple and unified way.
Our campaign form allows you to choose your preferred social network, target audience and available budget, upload the desired campaign content (picture and message), and share it with citizens in 2-3 minutes without any technical skills required.
Reputation management / social media monitoring
The Novoville Reputation Management module delivers vital insights into your government organisation.
Monitoring conversations, mentions and trends across social and online media helps local governments understand what citizens say about them in real time.
Gaining visibility of your organisation’s online reputation straight on your dashboard, allows you to respond in a timely manner, build relationships, and optimise the services offered to citizens.
Cloud-based dashboard
The Novoville management dashboard allows local authorities to launch and monitor all their communication activities, as well as harvest the data collected.
Council leaders are assisted in making data-driven decisions faster, thanks to real-time visibility of all the data gathered. Officers can visualise, review and export data, stats and insights to enable accurate, instant and dynamic reporting to the rest of the organisation. User permissions are available so that employees have access to only those functions that are relevant to their role.
The dashboard is hosted on the cloud, therefore, it only requires a web browser to operate. This means no infrastructure or maintenance costs, and minimal implementation time.
Novoville cities
are performing better
Interaction between local governments and citizens becomes immediate, efficient and cost-effective.
Increased participation
Reduced costs
Increased re-engagement
e-Frontdesk
Incident management & map visualisation
Novoville allows citizens to report issues they encounter in their neighbourhood (e.g. potholes, broken traffic signs, fly tipping) straight from their smartphone, and receive automated notifications about how their issue is being resolved.
Local authorities can optimise how they deliver transactional services, e.g. reporting of Environmental & Waste issues, with unparalleled engagement. With Novoville, two-way communication with residents and a simple automation dashboard has improved efficiency by 24% in a European capital already.
Send residents automated notifications on your progress dealing with the issue they reported, boost customer satisfaction, and reduce the load on your frontline agents.
Issues can be automatically assigned to the relevant employee or contractor according to your own internal logic, speeding up resolution.
A powerful and user-friendly analytics dashboard provides real-time statistics on service performance and visualisation of issues on the city map. It can even find the most efficient route for the agent on the street to resolve all the issues.
e-Forms, certificate & permit request management
Using our dynamic Form Creator, local authorities can create and publish online forms for a number of citizen requests and services, including certificates, permits, event bookings, etc.
Similar to Incident Management reports, forms can be allocated to specific government services and assigned to the appropriate employee. Automated feedback on the progress of each request can then be sent to citizens using our Messaging tool.
FAQs agent
Novoville makes the process of collecting, curating and sharing information with citizens simple.
Our webchat-based FAQ agent provides suggested answers to citizen enquiries dynamically, using Artificial Intelligence. Natural Language processing allows the agent to understand what the user is looking for, by typing a keyword or short description. If answers for specific topics have not been provided, citizen enquiries can then be redirected to the call centre.
With the Novoville FAQ Agent, local government can significantly reduce the volume of phone enquiries and save resources, while improving customer service.
Cloud-based dashboard
The Novoville management dashboard provides real-time visibility of organisational performance, allowing you to make data-driven decisions.
Having a snapshot of the entire Novoville platform, including live requests, payments, workflows, communications, surveys and KPIs, takes the stress out of management and promotes transparency.
The visualisation of stats and insights enables accurate, instant and dynamic reporting to the rest of the organisation.
Novoville cities
are performing better
Interaction between local governments and citizens becomes immediate, efficient and cost-effective.